9. Conclusion
In complex situations, such as emergencies, the sense-making of individuals and various groups of people is inevitably incomplete which leads to imperfect action. For the successful resolution of such a situation as well as the saving of lives and propertyit is imperative that
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decisions made are the best possible in the circumstance with the resources and information available. This study suggests that as much as possible should be learnt from each occurrence of such events so that this knowledge be shared with those investigating human behaviour in such conditions at all levels as well as whose develop technologies that can be used to both support and relieve some of the human activity.