I have read the article 3; the first studies were carried out by the education and Halmajan Dutu (2011) factors that affect the ability to manage a relationship that focuses on the customer. Information technology, including information technology infrastructure and the ability of employees to use information technology, people 2 Benito and Bennito (2005) factors, including corporate planning and organization of operations and communications. Focusing on the market. And trucks and 3 Bulte, (2002), the improvement of the ability to manage a relationship that focuses on the customer, as well as the importance to maintain a relationship with the customer. Business model and build relationships with customers.
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