2.6.2 ภูธเนศ Kate phibun (2554) study on the information management system, customer service (Customer Services Management System). A case study of the company, Terra dada Co., Ltd.In order to reduce the process, access to information related to the service by the developed system. The project studied about bringing technology applications to the storage.Used to develop the system by hot; system implementation, and the evaluation of satisfaction compared กับวัตถุประสงค์ found. The website for information management system, providing customers managementThrough the site. Can store basic information of customers such as address, phone number, including the details of the products purchased by the company. Can store information management of the employeesThe user can save the data. Customer service of their own each time the service. Browse information service of the staff to provide services to customers through the website.Can browse detailed information service them by the information officer out to serve out the report immediately.Can report the total working hours of employees, owners. And also can view reports and the characteristics of such products. And can report according to the characteristics of the severity of the problem, and according to software or hardware module owners.
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