2. Problem statement
ThepublichadfreecomputerandInternetaccessvia2600computer terminals in more than 320 public library. Service points in Wales in 2010 (Welsh, Government 2010b). Public libraries in Wales provide a range of facilities related. To digital, service provision including:
- public access personal computers (PCs) with of fi CE Software;
- free email;
.Education free basic support in the use of ICT facilities;
- ICT tester sessions which are, tailored to speci fi C groups such as,, The elderly or school children (sessions may be provided outside of reg-ularly scheduled library hours); and
- free access. To the Internet and, computer facilities as well as wire-less access from laptops.
.Some libraries also offer adaptive technologies to allow people with disabilities to use ICTs. To date aggregate data,, About the provi-sion of digital services has been collated for all 22 local authorities in Wales (Society of Chief Librarians. In, Wales 2010). A recent report about the role of Public Libraries in promoting digital services in En-gland (Museum Libraries,,, And, Archives Council2010) drew atten-tion to the need to collate information about the extent of, digital provision the potential user demand. For such services and the, nature of digital participation at the individual library, However level.No published research has explored detailed variations in accessibility to digital services in relation to potential population. Demand for dig-ital services provided by public libraries in the UK using the types of techniques advocated in the present. Study.
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