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ผลลัพธ์ (อังกฤษ) 1:

I do not know something.

ผลลัพธ์ (อังกฤษ) 2:

I do not know anything

ผลลัพธ์ (อังกฤษ) 3:

The purpose of this study is to examine the relationship between employee satisfaction and customer.Satisfaction and to, examine the impact of both on a hospitality company s financial performance utilizing. 'Service-profit-chain framework as the theoretical base. Specifically this study, explores four major.Relationships: (1) the direct relationship between customer satisfaction and financial performance; (2 the.)Direct relationship between employee satisfaction and financial performance; (3) the direct relationship.Between customer satisfaction and employee satisfaction; and (4) the indirect relationship between.Employee satisfaction and financial performance. Furthermore this study, examines the mediating role.Of customer satisfaction on the indirect relationship between employee satisfaction and financial.Performance. Data for this studywascollected fromemployees customersandmanagers of, three - and fourstar.Hotels. Structural equation modeling (SEM) with a two-step approach was utilized to empirically test.The proposed hypotheses and the relationships between the constructs. Findings suggest that while.Customer satisfaction has positive significant impact on financial performance employee satisfaction, has.No direct significant impact on financial performance. Instead there is, an indirect relationship between.Employee satisfaction and, financial performance which is mediated by customer satisfaction.