The Independent Research Study The objective was to study the expectations and satisfaction of users of the media center of learning university. The sample in the study arm Is the media center of learning university 400 percentage. And t test (t-test) results showed that those who hold the majority of respondents were female, in the 18-22-year career as an educator. Revenue in the range of less than 5000 baht and services in the media center to learn. Buying Books Most respondents expect the highest level in six aspects: the location, distribution channels, pricing, processes, services and products. The expectation level was high, with only one aspect of marketing promotion. The majority of respondents were satisfied with the level of the seven aspects of the location, distribution channels, pricing, products. The marketing promotion The process And services Comparison of expectations and satisfaction of users of the media center of learning university. Found that expectations and satisfaction are different significance 0.05 Users have high expectations than satisfaction in six areas: the place of distribution channels, pricing,. processes, services and products Expectations and satisfaction no different. Significance of 0.05 with one aspect of the Promotion.
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