COVID-19 has citizens asking questions. They want to know<br>about cases, symptoms, testing sites, as well as current<br>status of schools, transportation and other services. However,<br>it’s not just about providing citizens answers for COVID-19<br>questions, it’s about preparing organizations to be resilient in<br>the face of a new working model. People are always going to<br>have questions. They’re always going to be looking for<br>answers. Whether you’re a business that now needs an IT<br>help desk to enable remote work options, a retailer that<br>needs to tell their employees about their benefits, or a bank<br>that needs to answer questions about taxes, mortgages, etc.,<br>or even a restaurant providing hours of operations. These<br>answers need to be readily available.
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