I don't know how to respond to a customer? The item arrived during the new year Festival, the plant stops.The first to make a mistake there, but repeated mistakes twice, the customer probably won't forgive.
I do not know how to answer customer Goods arrive in the New Year factory stopped making the customer first remission. But the second repeat customers would not forgive.
I don't know how to answer customers The goods arrived in the factory stopped New Year making customers first forgive. But the mistake the second time the customer would not forgive.