Service item. 1. can. 1. can not. 2. can distinguish. 2. cannot be segregated. 3. uncertainty uncertainty is 3. 4. preparation of the standard easily. 4. preparation of the standard is more difficult. 5. can maintain. 5. unable to maintain.
Service 1. Tangible 1. Can not tangible 2. 2. Discrimination can not split it three. 3. There is a certain uncertainty 4. 4. Prepare a standard is a standard hard five. 5. Storage can not be kept.
Product service.1. Tangible 1. Can"t grab.2. Can be divided 2. Cannot be divided.3. Absolute 3. Is uncertain.4. Establishing standard easy 4. Standard establishment difficult.5. Can be stored 5. Can"t keep.