When we had talked with her we found that she is easy-going, kind and friendly.
After we had interviewed her and observed while she was working. We know that she is hard-working, flexible and she has a leadership.
She said “customers are god so, they always right”, because of this thinking make the customer always give work to her.
She also can control her employee with fairness and kindness that make some employees have worked with her since set up the factory.