Because of cause, resulting from the process of providing services to some students is not clear because he did not understand that the procedure in the service, starting from any point prior to the cause of not understanding the process comes from, and the officer serving in staff in the library can use English to communicate. But still not as good as it should because people are able to communicate with the others because there are no measures to promote the use of English in order to communicate with foreigners. This is to highlight the service users and service. Aware of the enthusiasm in serving, which is regarded as another major goal in the development.
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