Abstract. This research on the Factors affecting loyalty of service Starbucks coffee shop in Bangkok metropolitan area
.The purpose of this study is to investigate the factors affecting loyalty to use Starbucks coffee shop
.To study the quality of products and services, customer satisfaction. And to study the image of products that affect loyalty in the service Starbucks coffee shop in Bangkok metropolitan area
.In this study, we collected from users of Starbucks coffee shop in Bangkok and vicinity of 415 People
.Findings from the survey of the respondents were more female than male, the age between 31 - 35 years
as many as possible. The second is aged between 36 - 40 years, 26 - 30 years and 41 years respectively
.Senior year, lower than 20 is minimal. The educational level of the.
degree was highest, followed by higher educational level bachelor's degree
.Education bachelor's degree respectively. In the occupation of the
mainly private employees, followed by receiving Royal, career, personal
.Temporary employees and employees of enterprises with minimal
income level of the sample in the range, 25 001 baht. The second is 15 001 - 20 000 baht,,,,, 001
20 - 25 000 baht, 10 001 -, 15 000 baht, and lower 10 000 baht, is final.
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