Room4206 , 9-13/10/15 (Club) The st

Room4206 , 9-13/10/15 (Club) The staff is often rude, not happy to serve, and not aligned with the hotel policy.Unfortunately I have to remind them few times and then it was not received happily. I was given coupon for a free drink from your bar. But when I went to ask for it, the staff showed a very unhappy attitude as if, he is not willing to serve me at all. The room service was poor, anything ordered took a lot of time.There are many instances like this, everyday all the time. In other word my stay was very uncomfortable for the attitude of some of the staff(not all). The service was unprofessional. Additionally I heard from other guests the price some of them paid is lower then I what I paid. I don't feel happdy to realize I paid a lot more and get an unprofessional service.too may, as described previously. the staff in this hotel needs to be trained properly. Room1107 20-23/10/15 (Club) I pointed this out to staff all they said was 'sorry', they offered no solutions, it was up to me the customer to fix the problem...again stay relaxed, how when such incompetence prevails. Room4406 19-23/10/15 (Club) Should improve on the House keeping and also the reception and other staffs should be more courteous. Horrible experience with house keeping and also on making complaints, no response form any front office staff. Room2307 26-30/10/15 (Gold) bad start as room was in kids wing , and took over 2 hours to cheek in and get a room ,
the worst thing there was a rat in roof space in room 1307,we where there for 2 nights , , them got offered a room back in kids wing , the manager put us in room 2307 for the last 2 nights , but we stayed claim but spoiled are stay here. Room 2209 1-4/11/15 (Club) Room finishing was not good.Cable channels available was very bad.The food by the pool was bad and dinner selection was very limited. Room 4102 19-20/10/15 (Club) Room like old and need to improvement or renovation. we saw the big spider in the bathroom. Staff helpful but cannot found it. Room 5402 19-22/11/15 (Club ) And then the room had water leaking with obvious water stain and wet wood smell. They refuse to let us change to a new room. Instead they call in a mechanic who couldn't pinpoint the source of the leak and I had to point out the source, which is pretty obvious. While the mechanic was repairing the tap, we couldn't get ourselves changed to go out. This wasted a lot of our time. After we insist on changing to a new room, the new room had faulty shower. We also felt deceived after informing we got a free foot massage without informing us of the terms, that we have to purchase a service first. We were disappointed when we only find it out at the spa counter. Our eagerness turns to despair. Room 2307 15-17/11/15 (Club) Had some problems with dishes not being picked up after room was cleaned but they were left outside. We called house service three times and it wasn't till the 3rd time did they come clean it. We stayed in the Penthouse suite and thought that little bit of service could have been better. 3 calls to be cleared and one day room service was not done till 3-4pm. Room 2201 5-11/11/15 (Club) Found service in the bar area to be very slow. Room 2107 20-26/10/15 The rooms we were given were not suitable for guests There was damp all over the roof and water dripping from the air conditioning!

ผลลัพธ์ (อังกฤษ) 2:

Room4206, 9-13 / 10/15 (Club) The staff is often rude, not happy to serve, and not aligned with the hotel policy.Unfortunately I have to remind them few times and then it was not received happily. I was given coupon for a free drink from your bar. But when I went to ask for it, the staff showed a very unhappy attitude as if, he is not willing to serve me at all. The room service was poor, anything ordered took a lot of time.There are many instances like this, everyday all the time. In other word my stay was very uncomfortable for the attitude of some of the staff (not all). The service was unprofessional. Additionally I heard from other guests the price some of them paid is lower then I what I paid. I do not feel happdy to realize I paid a lot more and get an unprofessional service.too may, as described previously. the staff in this hotel needs to be trained properly. Room1107 20-23 / 10/15 (Club) I pointed this out to staff all they said was 'sorry', they offered no solutions, it was up to me the customer to fix the problem ... again stay relaxed, how when. such incompetence prevails. Room4406 19-23 / 10/15 (Club) Should improve on the House keeping and also the reception and other staffs should be more courteous. Horrible experience with house keeping and also on making complaints, no response form any front office staff. Room2307 26-30 / 10/15 (Gold) Bad Start as Kids Wing Room was in, and took over 2 hours to cheek in and Get a Room,
the worst Thing there was a Rat in Room Roof Space in 1307th, we where there. for 2 nights,, them got offered a room back in kids wing, the manager put us in room 2307 for the last 2 nights, but we stayed claim but spoiled are stay here. Room 2209 1-4 / 11/15 (Club) Room finishing was not good.Cable channels available was very bad.The food by the pool was bad and dinner selection was very limited. Room 4102 19-20 / 10/15 (Club) Room like old and need to improvement or renovation. we saw the big spider in the bathroom. Staff helpful but can not found it. Room 5402 19-22 / 11/15 (Club) And then the room had water leaking with obvious water stain and wet wood smell. They refuse to let us change to a new room. Instead they call in a mechanic who could not pinpoint the source of the leak and I had to point out the source, which is pretty obvious. While the mechanic was repairing the tap, we could not get ourselves changed to go out. This wasted a lot of our time. After we insist on changing to a new room, the new room had faulty shower. We also felt deceived after informing we got a free foot massage without informing us of the terms, that we have to purchase a service first. We were disappointed when we only find it out at the spa counter. Our eagerness turns to despair. Room 2307 15-17 / 11/15 (Club) Had some problems with dishes not being picked up after room was cleaned but they were left outside. We called house service three times and it was not till the 3rd time did they come clean it. We stayed in the Penthouse suite and thought that little bit of service could have been better. 3 calls to be cleared and one day room service was not done till 3-4pm. Room 2201 5-11 / 11/15 (Club) Found service in the bar area to be very slow. Room 2107 20-26 / 10/15 The rooms we were given were not suitable for guests There was damp all over the roof and water dripping from the air conditioning!

ผลลัพธ์ (อังกฤษ) 3:

Room4206, the 9-13 / 10 / 15 (Club) The staff is often rude not happy, to serve and not, aligned with the hotel policy.Unfortunately. I have to remind them few times and then it was not received happily. I was given coupon for a free drink from your, bar. But when I went to ask for it the staff, showed a very unhappy attitude, as if he is not willing to serve me at all. The. Room service, was poorAnything ordered took a lot of time.There are many instances, like this everyday all the time. In other word my stay was. Very uncomfortable for the attitude of some of the staff (not all). The service was unprofessional. Additionally I heard. From other guests the price some of them paid is lower then I what I paid.I don 't feel happdy to realize I paid a lot more and get an unprofessional service.too may as described, previously. The. Staff in this hotel needs to be trained properly. Room1107 20-23 / 10 / 15 (Club) I pointed this out to staff all they said. Was' sorry ', they offered no solutions it was, up to me the customer to fix the problem...again, stay relaxed how when such. Incompetence prevails.Room4406 19-23 / 10 / 15 (Club) Should improve on the House keeping and also the reception and other staffs should be more. Courteous. Horrible experience with house keeping and also on, making complaints no response form any front office, staff. Room2307 26-30 / 10 / 15 (Gold) bad start as room was in kids wing and took, over 2 hours to cheek in and get, a room
.The worst thing there was a rat in roof space in room 1307 we where, there for 2 nights, them got offered a room back. In, kids wing the manager put us in room 2307 for the last 2 nights but we, stayed claim but spoiled are stay here. Room 2209 1-4 / 11 / 15. (Club) Room finishing was not good.Cable channels available was very bad.The food by the pool was bad and dinner selection. Was very limited.Room 4102 19-20 / 10 / 15 (Club) Room like old and need to improvement or renovation. We saw the big spider in the, bathroom. Staff helpful but cannot found it. Room 5402 19-22 / 11 / 15 (Club) And then the room had water leaking with obvious water. Stain and wet wood smell. They refuse to let us change to a new room.