This behavior can be caused by the

This behavior can be caused by the incompatible third party filter drivers. Please follow the steps to remove filter drivers and reload the driver of the CD drive.

Delete filter driver
=====================

1. Click "Start", in the Start Search box type "regedit" and press Enter.
2. Navigate to the following key:
HKEY_LOCAL_MACHINESYSTEMCurrentControlSetControlClass{4D36E965-E325-11CE-BFC1-08002BE10318}
3. Right click on "Class", click "Export"; please name the file as "RegBackup" (without quotation marks) and then save it to the C: drive as a backup.
Note: In case we need to undo the modification, we can double click this RegBackup.reg file to restore the registry key.
4. Highlight this key, on the right pane, check if the "Upperfilters" and "Lowerfilters" values are present. If so, please right click on the values and select "Delete" to remove them.

After deleting filter drivers, please reload the drivers.

Reinstall driver
=====================

1. Click "Start", in the Start Search box type "devmgmt.msc" and press "Enter".
2. Expand "DVD/CDROM Drives".
3. Right click the listed DVD/CD-ROM, and click "Uninstall". Please uninstall all devices.
4. Restart the computer.

The drivers will be loaded automatically.

Is the issue resolved?

Otherwise, this behavior may be caused by software confliction. If the issue persists, please try to uninstall all of the burning programs, such as Nero, Roxio, 123 Copy DVD, etc.

Hope it helps.

ผลลัพธ์ (อังกฤษ) 3:

This behavior can be caused by the incompatible third party filter drivers. Please follow the steps to remove filter drivers. And reload the driver of the CD drive.Delete filter driver.= = = = = = = = = = = = = = = = = = = = =!1. Click "Start", in the Start Search box type regedit and press Enter. ""2. Navigate to the following key:4D36E965-E325-11CE-BFC1-08002BE10318 HKEY_LOCAL_MACHINESYSTEMCurrentControlSetControlClass {}.3. Right click on "Class", click "Export"; please name the file as "RegBackup" (without quotation marks) and then save. It to the C: drive as a backup.Note: In case we need to undo, the modification we can double click this RegBackup.reg file to restore the registry key.4. Highlight this key on the, right pane check if, the "Upperfilters" and "Lowerfilters" values are present. If so please,, Right click on the values and select Delete to remove them. ""After deleting filter drivers please reload, the drivers.Reinstall driver.= = = = = = = = = = = = = = = = = = = = =!1. Click "Start", in the Start Search box type "devmgmt.msc and press Enter." ""2. Expand "DVD / CDROM Drives."3. Right click the listed DVD / CD-ROM and click, "Uninstall." Please uninstall all devices.4. Restart the computer.The drivers will be loaded automatically.Is the issue resolved?Otherwise this behavior, may be caused by software confliction. If the, issue persists please try to uninstall all of the. Burning programs such as Nero,,,, Roxio 123 Copy DVD etc.Hope it helps.