Receptionist is responsible for phone calls, and coordinate various departments and individuals and to an early text when someone calling a customer when the customer is not in the hotel at that time.
The operator is responsible for receiving incoming calls. And coordination to individuals and departments. And take notes on a phone to a customer when the customer is not in the hotel at that time.
This operator is answered the phone called. And coordination to individuals and departments. And for taking the message when someone calls to the customer when the customer is not in the hotel at the time.