Solving the problem was especially important matters of operations and directly affect the guest's satisfaction. Employees who have been associated with its need to receive training to be able to solve the problems of the most. Otherwise, the hotel's management will have to resolve the problem and if its too much of a problem to wait for a decision from the adults, all the guests were not satisfied because the wait time.Therefore, managers need to train employees to have confidence and learn how to get help for its come time to respond? When employees learn problem solving skills of productive and good attitude to work in this manner. He will be confident, which is essential when dealing with the problem. When employees began to see that his efforts to solve the problem, there was understandable. They are discouraged, and a pioneer in solving new problems in time to face the future. Rather than walk or find a way to escape a problem.
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