Factors that affect the satisfaction of service. Get the goods the purchasing department of staff in Bangkok Aviation Fuel Services Public Company Limited (Thailand) has set the following objectives: 1) sustaining factors affecting customer satisfaction in service. Get the goods purchasing department of Bangkok Aviation Fuel Services Public Company Limited (Thailand), 2) education, motivation factors affecting customer satisfaction in service. Get the goods purchasing department of Bangkok Aviation Fuel Services Public Company Limited (Thailand) 3) Personal different factors affecting customer satisfaction in service. Get the goods purchasing department of Bangkok Aviation Fuel Services Public Company Limited (Thailand) using a questionnaire. (Questionnaire) as a tool to collect data from the personnel working at the company, Aviation Fuel Services Co., Ltd. (Thailand), 215 people were randomly selected without relying on probability (Probability sampling) with specific ways. specific (Purposive sampling), with emphasis on data collection staff in the company. Bangkok Aviation Fuel Services Limited (the Company) only, the data were analyzed by testing different t-test F-test is a different test method Scheffe'test and a Pearson correlation coefficient (. Pearson Product Moment Correlation Coefficient)
The research found. Respondents perceived the factors sustaining these four factors had an average total of 3.54 overall in the receive recognition. Highlights of the purchasing department And responsibility in all aspects. In terms of achievement of the procurement department. Respondents have the feeling of satisfaction in the medium after obtaining the services of purchasing the motivation factors, respondents most opinion toward persuading the four factors, the mean total 3.57 overall policy. manage Relationships with colleagues. And the working conditions in all aspects. In the area of public relations The respondents were moderately satisfied after receiving services from the purchasing department. The satisfaction of serving the purchasing department found that most respondents were satisfied with the service's procurement department overview level. With an average of 3.64 with an opinion on the dress modestly purchasing department of staff at the highest level first. With an average of 4.42 points, followed by the service provider side, a good relationship with the subscriber. With an average of 4.15 and purchasing department staff are polite and willing to serve. With an average of 4.07
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