BPMN diagram, tells us about the process of providing our company. On the part of the travel agent when messages are received or promised by the Customer will receive the reservation request from Customer, then check the availability of tickets, if not ready, it will verify the time of the ticket. Ready to reserve status the Customer to check again if the Customer is not satisfied, or does not want to have to travel, it will be the end of the act, but if Customer needs assistance or assistance submitted to correct. Tickets will be confirmed immediately. Then send messages to the Customer that the ticket has been confirmed or booked.
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