If this product does not reach the customer as on stripes of 12-20 days.You wait to get the Open Dispute.You have to accept it, just like you, I accept.
If this Its customers not to fall into the pattern as little 12-20 days , you'll receive Open Dispute you have to accept it, as you force me to accept.
If it is like this. Products not customers as down in details 12-20 days.You just waiting for the Open Dispute.You have to pick it up as you forced me to accept.