Letter to Mrs. Josephine oetkhin, Francis to found the words to the subject officer. The customer does not get justice because the book flights with expedia thailand through application and payment successfully, but the customer does not receive the confirmation of booking air tickets. System error and warning messages can have tickets, but when the customer does not have to travel in flight (the airline Cathay Pacific), purchase new tickets, so the customer must request a refund, but the company denied rubbing on it.
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