2.6 related research See joavien v 2.6.1-product family name NAT and rit (2552 (2009)) is to develop an information management system, customer management, case studies, this research tour victory, Michael provided the objective is to improve the information management system for customer service case study coursework.The victory tour, and to evaluate the satisfaction of an improved system. The system that has developed a Web application (Web Application) using faphi p.a. language (PHP) and the HTML language (HTML), so the storage is a computer language that is used in the development of database management system (MySQL) and s. l. Kim using micro operating system software fwindo, 46 p. (Mi.Crosoft windows XP) to evaluate the satisfaction of using a questionnaire consists of four sides capable of work meets the needs of the user, the system roles on the usage of the system and the security of the system. Assessment of computer experts, the number of 15 people found that the average is equal to the standard deviation value of 4.47 is equal to 0.40 administrative assessment of 5 people found that the average is equal to the standard deviation equal to 4.26 0.45 and the assessment of the common 30 count users who find that the average is equal to the standard deviation equal to 4.47 0.56 conclude that development. Information management system for customer service, this is a case study in the victory tour, Michael satisfaction levels as well.
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