Sorry for the trouble caused to you.I'm sure that every item from me, there are no open or in use prior to you of course.However, in order to solve this problem.
We apologize for the problems that happen to you, I'm not sure the item from being used to turn on or prior to your course, however, to resolve this issue.
Unfortunately for the problem with you I'm sure every item from me the opening or been used before to you, of course, , however, in order to solve this problem!