From the research, it was found that in the past, it is a study about the process of making strategy, customer relationship management, but in the present study are about the technology involved, because in the current era is the development of techno into Internet Service is concerned, such as the E-CRM, therefore, in an organization that has the technology and customer service through technology. There should be an understanding that is most suitable for the customer relationship management to increase customer satisfaction.
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