The roles and responsibilities of staff, baggage (Bell man or Porter), the key is to move or lift luggage or suitcase, guests from the reception hall (lobby), which registers up to a room at the guests arrive (Check in) or from the room down to reception hall area. Departure time (Check out), in addition to the lift in such a manner and then. There are also other baggage staff is to take care and take guests up to the rooms. When I got to the room, baggage check room availability, do not provide the equipment that is not available and may be required to explain how to use the devices in the room. Good staff, baggage must be knowledgeable in the details of the hotel, including opening-closing of restaurants, bars and other amenities, as well as the price of their facilities, because guests will always query. In addition, staff, baggage should have knowledge about the places of interest and how to travel to those places. Know the fares of transport services and other information outside the hotel. In some large hotels, the staff in General Service (Concierge) news service such information instead of the Bell man in addition to a Concierge who will give information to the guests, and then may need to service the little wineries such as travel or ticket reservations for shows, guest. Copier fax or car (Limousine) of the hotel to the airport. The execution of these General Service staff will provide guests the impression that guests are important and people are attentive.
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