In doing all businesses to succeed, it will depend on factors such as quality and price, there is one factor that is not overlooked, it is. The solution to the problem needs to be done to achieve the result or solution in terms of tourism and hospitality industry customers with a focus on the largest of concern by the service is known as. One of the key This action possible to prevent the problem and the problem is to satisfy customers. The satisfaction of customers is regarded as an important asset of the business, even if the customer can not be measured in tangible form or currencies compared to the assets of the business in the past, usually measured. value or tangible, such as buildings or equipment, but the satisfaction of customers, it is critical assets of a business to accumulate and build over time if needed to maintain competitiveness and also the air. Confirmed future profits Personnel and customer interface is important for the service of the organization. The interface of the client, including the best in governance, management, customers and employees. The interface employs a positive environment where employees are recognized and employees prepare. Officials prepare consistent and Human Relations, Customer Management morally good health and the ability to vary the training will store up to guide the executive hierarchy, and to prevent and reduce problems. without or within the association. MD of the company that provides freight and air, leading one of the country said. "I invested only managed one training course will help not to lose customers, but also allows customers to use more services and to gain new customers by word of mouth over"
for example. In a hospital or clinic face if customers wait an hour or more to see a doctor should be offset by a charge check what the client is feeling. Save investigate possible
in my opinion, I believe that every organization to better analyze, plan, think if they can hand to point to impress the customers and the service again.
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