Partner the Retail Clients Risk tea

Partner the Retail Clients Risk team with business stakeholders to develop and execute the desired long-termshape of the portfolio based on (a) collection strategy, (b) Here for Good and Treat the Customer Fairly principles
Have demonstrated constructive dialogues with the business partners & stakeholders to drive the right outcomes for the Bank in line with Retail Client Risk & Collection strategies.
Respond quickly to escalated customer issues.
Continue to engage with key regulators and stakeholders on regulatory and economic developments.

Measures and Targets:
Robust monitoring and follow-through of actions to mitigate identified risks – tracked and monitored through Phoenix Risk system.
No failed audits
Implementation of Inbound Calling team
Adherance & Delivery of Operational Risk Framework Customer related controls.
Relaunch CREW & Risk Mitigation Strategy to offer targeted collection solutions to customers.
Manage Customer Complaints & Escalated Items to agreed Service Level Agreement.

ผลลัพธ์ (อังกฤษ) 3:

Have demonstrated constructive dialogues with the business partners & stakeholders to drive the right outcomes for the. Bank in line with Retail Client Risk & Collection strategies.
Respond quickly to escalated customer issues.
Continue to. Engage with key regulators and stakeholders on regulatory and economic developments.

Measures and Targets:
.Partner the Retail Clients Risk team with business stakeholders to develop and execute the desired long-termshape of the. Portfolio based on (a) collection strategy, (b) Here for Good and Treat the Customer Fairly principles
.Robust monitoring and follow-through of actions to mitigate identified risks - tracked and monitored through Phoenix Risk. System.

No failed audits Implementation of Inbound Calling team
Adherance & Delivery of Operational Risk Framework Customer. Related controls.
Relaunch CREW & Risk Mitigation Strategy to offer targeted collection solutions to customers.
.Have demonstrated constructive dialogues with the business partners & stakeholders to drive the right outcomes for the. Bank in line with Retail Client Risk & Collection strategies.
Respond quickly to escalated customer issues.
Continue to. Engage with key regulators and stakeholders on regulatory and economic developments.

Measures and Targets:
.Manage Customer Complaints & Escalated Items to agreed Service Level Agreement.
.