Greetings from Careem.We apologize for your unpleasant experience with us.Making rides hassle-free for our customers is one of our core missions as a company and we ensure that captains have GPS co-ordinates of the pickup and drop off location on their devices while going for bookings as well as a specific route to follow.I have reported the incident to the fleet team to provide the proper coaching and ensure that the matter is not repeated again for our customers convenience and maintaining a premium quality of service.On behalf of Careem we would like to offer you our sincere apology for any inconvenience this may have caused.Please do continue to share your thoughts with us as it greatly helps us to understand where we need to improve our service for you.We look forward to welcoming you on board
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