Good customer service should be researching customer needs deep, which will make the joint venture needs to be met and maintained. Customer segmentation, clear. Study on deep customer group to analyze the opportunity to make a profit from each customer and offer a service that corresponds to the ability to make a profit from customers regularly seek information from customers trying to use various channels to seek information on the satisfaction or frustration of the customer. Frequent questions from customers. Use as a storage system to assess satisfaction. As well as the recognition of the service of the customer.
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