We are currently experiencing problems with the shipment back to Singapore or Germany
because our accounting that we can not send the item back on our behalf. Because the import is the name of the customer. Therefore, customers are required to carry out themselves , which, in fact, the client refuses to carry out themselves. Could be for various reasons, such as difficulties in obtaining approval from the authorities. Or difficulties in the disbursement of expenses, although we can confirm that the customer can claim all costs, we will return. You will shift the burden to export to us. And we are not in a position to refuse clients. The machine is still in the period of the guarantee , which now has the claim that we have to export to Singapore and Germany. But we can not be exported. Can you please advise me, we ought to do.
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