While we all sit together to find ways to solve the problems together. If the problem that caused our customers, we must also find a way to make customers understand. By attempting to describes the reasons and the equanimity to keep customers coming back, feeling one with us again or have a feeling that still need our product, it must be the same and adjust the understanding between business colleagues, the problem arises because the customer is not a Busines.The shop's Conversely, if the cause is caused by ourselves, colleagues, or supplier which is not caused by the customer, we should find solutions by those wishing to talk reason. Find a way out without penalties, but instead are ready to walk away instead might be told their colleagues that the problem occurs, and then we help think what to do, then you come back. " From our experience. Ever more customers show the story of wine, which is caused by a problem with the carriage of the items are damaged because of the temperature in the Cabinet with the nanoe is not appropriate. The wine has a problem in terms of color change or precipitation are some, but not all, If the customer took the bottle back, it can negotiate with the shop. Which restaurant would be happy to change to keep. We too will notify the importing that product, you have a problem in this lot to send officials to check that the goods have come problems, really, they just raise the lot change, all new. We will have no problem anymore. But we need an apology with that force majeure we own, we simply can't know what it's like in a bottle, but we claim, the customer will not harm customers.
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