Does your organization have two years or more of data related to quality improvement of your products and services (e.g, graphs, historical data showing improvement trends, etc.)Zero-Based OrganizationNot evident that organization is tracking product / service quality during production and after delivery.Limited tracking of product or service quality.World-Class OrganizationOrganization tracks product / service quality during production and after delivery.Product / service quality shows positive trends over the past three years.
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