Staff room faced the problem and how to fix
one. The rooms are not enough
, this condition usually occurs during peak seasons. Like hotel offers 1,000 rooms available remaining 25 rooms, but guests have booked rooms to 30 rooms, also lacked room for another five rooms to handle a good
hotel experience will be used to advance planning by the deadline. There is room to spare It is estimated that each day will be available to guests cancel reservations. Or guest has not arrived a few rooms. Then allocate the vacant room. But if the forecast goes wrong, it will not be enough room conditions. When this requires measures as follows:
(1) Reservation nearby hotel to ensure guests have a great stay or better Reserved
(2) to apologize and try to explain to guests fully understood. May argue that stay at the delay is longer and use of the hotel brings guests to the hotel
(3) the following morning, subject to availability, immediately arrange to living back at the hotel
(4). The hotel will be responsible for increasing the room when guests at the hotel to others. Including the shuttle and other expenses. Increased
2. Dealing with guests "Unpleasant"
when the police informed them that a guest. "Undesirable" to stay or when the guest asks suspiciously questionable guests. A good hotel should be denied a stay by arguing that the room is full. Although there are other guests to check in on the side. However,
most of the hotels often use this method and to preserve kindness of other parties will be politely refused and the other party quit the idea to waste
when the guest's dubious methods would have
, if the guests. The hotel itself refused to grant the stay. To help the hotel or booking a hotel. This condition shall choose the hotel should contact the hotel itself and then booking yourself. Introduction of the hotel seen as a person. "Undesirable" to stay at another hotel, the hotel should undermine trust each other. The action is not valid
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