It is a concept that has been proposed by co rani and tailors (Cronin and Taylor, 1992), in the light of the two persons, academics, Satisfied or not satisfied. As a matter of comparison of the experiences of patients receiving services with the expectation that the service recipient during the time of the service, and is what makes it possible to measure the quality of service. Best quality in the market-oriented view. Core level เปิ้ลส cookies and rat Tsar hori (Cordupleski, Rust and Zahorik, 1993,)
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