Complaints management can benefit your business. A good business owners learn how to see complaints as opportunities to build strong relationships with customers, and improve their customer service. Customer complaints, information about how they want to develop their business.Most of the effects are defined to a claim against your business.If the complaints are handled badly, the customer may withdraw the business and encourage others to do the same.Complaints that have been handled well, can help you maintain existing customers and may result in a new customer that you referred to your business.This guide explains how companies can become the cry of recognition by developing and implementing policies for handling customer complaints and customer feedback welcomed.
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