It will help to manage the complaint more smoothly
Because the handle problems with people falling in emotionally, negative. (since the frustrating to the mad) If the person receiving complaints not, sensitive enough which may make the situation. Escalate and cause the relationship are broken easily.The mental state of the person receiving the complaint it could, be a negative situation. Thus the practice, of receiving. Complaints that a system is clear and does not ignore the feelings of the customers.
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