A customer contact To store Issues that customers have I came to the conclusion of a feature in the operation of the program. According to customer requirements
As a contact with the customer to store information The issues that customers have, and Panama concluded as properties in the smearing of the program according to the needs of the customer.
It is the contact with the customer to store information that the customer has a problem, then, is a summary of the work of the program in accordance with the needs of the customer