. A simulation model is however still a simplification.Of the real - life system although it, can be more flexibly adapted to.Deal with complex service and arrival patterns. The performance.Metrics that are usually computed through such modelling are.The usual queueing theory, performance metrics i.e, waiting time.Of customers idle time, and utilization of servers and congestion.Measures such as, number of customers in the system and in the.Queue.
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