I want to show sorrow you haven't received the item. I am shipping to you last week. I would expect you to receive this within a week if you have not yet 2 weeks too. I am happy to refund you.
I must apologize that you did not receive the product. I deliver to you last week. I expect you will be within two weeks, this week too if you have not received the goods. I welcome your refund
I have expressed regret that you didn't get the goods. I send to you last week. I expect you will get this week if too 2 week you have not yet received your order, I will return the money to you.