From table 3, found that the employee support line, requires the development of speaking skills in intermediate. This equals an average 3.52 when considering a list of topics, topics that are found to have the highest average is (1) speech introducing yourself and others into English are moderate. There is an average value equal to 3.87, or (2) is talking on the telephone is in the English language are moderate. There is an average value equal to 3.63, and (3) to talk about the practical burden is in the English language are moderate. This equals an average 3.57
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