As this part shipped exworks. Once the order has been collected by the FF it is up to them to clear from customs. Our shipper will not get involved in clearing as this did not ship DDP terms via our UPS carrier.
It is the responsibility of your forwarder to ensure delivery from the time of collection to enduser / customer delivery (including all customs discrepancies)
I am very sorry TK , but our Shipper will not get involved with this.