Key ResponsibilitiesThe role is to

Key ResponsibilitiesThe role is to manage the customer experience of his/her customers. This includes proactively monitoring and managing the end-to-end shipment process in compliance with all company procedures, ensuring that the cargo is transported as per the transport plan promised to the customer and/or that the customers is kept informed of relevant deviations. Building relationships with the customers, understanding their business drivers should be leveraged to continuously improve cooperation and process to the mutual benefit of the customer and Maersk Line.Be the primary point of contact and act as an advocate for the Customers, internally within Maersk LineActively build strong relationships with customers and gain an understanding of their business, service needs, drivers and desiresEnsure smooth execution of the end-to-end shipment lifecycle, by working closely with the customer as well as internal stakeholdersProactively track shipments and notify customers of relevant deviations from the transport plan, including potential solutions or alternativesBe the owner of all customer issues and engage relevant stakeholders as required to facilitate timely and effective solutionsManage / improve day to day process interaction with customers by leveraging detailed customer knowledgeBe fully responsible for customer satisfactionUnderstand claims policy and its impact on company assets and guide customers best possible through any potential claim situationIn general, actively seek out and act on continuous improvement opportunities both in relation to customers and internal / external stakeholdersAlways behave in a manner consistent with and loyal to the A.P. Moller – Maersk values

Key Responsibilities The role is to manage the customer Experience of his / Her customers. This includes proactively monitoring and managing the end-to-end shipment process in compliance with all company procedures, ensuring that the cargo is transported as per the transport plan promised to the customer and / or that the customers is kept informed of relevant deviations. Building relationships with the customers, understanding their business Drivers should be leveraged to continuously improve Cooperation and Process to the Mutual Benefit of the customer and Maersk Line. Be the primary Point of Contact and Act As an Advocate for the Customers, internally Within Maersk Line Actively. Build strong relationships with customers and gain an understanding of their business, Service Needs, Drivers and Desires Ensure Smooth Execution of the End-to-End shipment Lifecycle, by working closely with the customer As well As internal stakeholders Proactively Track Shipments and Notify customers of. relevant deviations from the Transport Plan, including potential Solutions or Alternatives Be the owner of all customer issues and Engage relevant stakeholders As required to facilitate timely and effective Solutions Manage / improve Day to Day Process Interaction with customers by leveraging detailed customer Knowledge Be fully responsible for. customer satisfaction Understand Claims Policy and ITS Impact on Company assets and Guide customers Best possible Through any potential claim situation In general, actively Seek out and Act on continuous Improvement opportunities both in relation to customers and internal / external stakeholders Always behave in a manner consistent with. and loyal to the AP Moller - Maersk values.

Key Responsibilities

The role is to manage the customer experience of his / her customers. This includes proactively monitoring. And managing the end-to-end shipment process in compliance with all, company procedures ensuring that the cargo is transported. As per the transport plan promised to the customer and / or that the customers is kept informed of relevant deviations.Building relationships with the customers understanding their, business drivers should be leveraged to continuously improve. Cooperation and process to the mutual benefit of the customer and Maersk Line.

Be the primary point of contact and act. As an advocate for, the Customers internally within Maersk Line
.Actively build strong relationships with customers and gain an understanding of their business service needs drivers,,, And desires
Ensure smooth execution of the end-to-end, shipment lifecycle by working closely with the customer as well as. Internal stakeholders
Proactively track shipments and notify customers of relevant deviations from the, transport planIncluding potential solutions or alternatives
Be the owner of all customer issues and engage relevant stakeholders as required. To facilitate timely and effective solutions
Manage / improve day to day process interaction with customers by leveraging. Detailed customer knowledge
Be fully responsible for customer satisfaction
.Understand claims policy and its impact on company assets and guide customers best possible through any potential claim. Situation
In general actively seek, out and act on continuous improvement opportunities both in relation to customers and. Internal / external stakeholders
Always behave in a manner consistent with and loyal to the A.P. Moller - Maersk values.