First visual impression about CC (Dress / Personality)
CC's abilities review:
- Self -Confidence level
- Product Knowledge
- Keeping you engaged
- Ability to convince
Does the CC actively approach shoppers
Does the CC use the selling tools provided
Does the CC use the selling protocol recommended
In your opinion:
- What does the CC do well?
- What could the CC do better?
- Does having a CC help to convert shoppers (assume a 'perfect CC') to Colgate?