This is normal when there is any change occurs there is resistance from those affected by the change. That is, the first term is the creation of acceptance (Unfreezing)
It is normal when there are any changes that inevitably occur with resistance from those affected by the change, it always is in the early stages of creating acceptance (Unfreezing).
It is normal when there is any change occurs, there is opposition from those who are affected by the changes, namely. In the first stage is the (Unfreezing).