Complaints from customers either by phone, e-mail and other documents issued to inform and not the document. Including claims of customers during the same time / times.
Complaints from clients both from the telephone, E-Mail, and the other is to notify the issuing and issuing as well as no claim by the customer during the same period/time.
Complaints arose from trade and from the Telephone, E - Mail and the other is a Notification that the document, and the document does not include the claim from the customer at the same time.