The quality of service can be provided to customers in the enterprise, which may be good or bad Parasuraman determine the quality of the service, "the difference between customer expectations and perceptions of service.
Quality of service can be offered to customers in the enterprise, which could be good or bad, Parasuraman monitor the quality of service. "The difference between customer expectations and perceptions of service.
Service quality can provide services to customers in the organization, which may be good or bad Parasuraman check the quality of services. "The difference between customer expectation and perception of service.