Complaint management can benefit your business Nice to see the complaint business owners as an opportunity to establish a business relationship, customers strong And improve the services to customers. Customer complaint information about how they want to develop the business due to the impact of complaints about your business. If the complaints have been poor management, the customer may withdraw the business. And encourage others to do the same complaint managed well. Can help you to maintain existing customers. And may result in business new customers, guide business is sing praise, by developing and using policy for handling customer complaints And the criticism of the customer service.
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