This research has produced a large number of important findings: sales staff to personalize his or her sales on the basis of replies received from individual customers, sales are relatively higher than those who do not. The sales representative up to a performance even better than the salesperson will emphasize the principle of customer satisfaction, but the salesperson has to adapt also tend to focus on the satisfaction of customers, employees, sales with a high score on the listening skills are generally more intimate between the needs of our customers and are more likely to adapt to the style of their sales of individual customers, these habits lead to better sales.
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