As you take on various managerial jobs within the industry, look for ways to develop your<br>human capital mix that will strengthen your leadership skills. One thing you will notice is that many of<br>the skills required to be an effective manager are different from the skills required to be a successful<br>leader. As a result, managers can have leadership responsibilities but not perform them well.<br>Alternatively, they can also have no direct supervisory responsibility but exercise leadership every day,<br>for example, as a team leader of a project group. The important point is that, if you wish to advance in<br>the hospitality industry, you need to develop and hone this critical human capital skill. Indeed, it is for <br>this reason that the Cornell School of Hotel Administration's mission is not about hospitality<br>management but, rather, hospitality leadership. Thus, while you will learn more about developing<br>yourself as a leader later in this book (Chapter 6), any discussion of career planning must consider what<br>you need to do to become a future leader.<br>Leadership skills are crucial to advancement in the hospitality industry. One study that examined<br>competencies required for country club managers identified a list of skills that included budgeting,<br>financial analysis, communication skills, and time management.22 A second study examined<br>competencies required for hospitality management jobs, whether in rooms or food and beverage. Not<br>surprisingly, both studies found that in the context of managing an operation, leadership skills are<br>paramount.23 However, these studies also found that certain types of leadership skills are more crucial<br>than others. Whether you are a brand new hospitality manager or a seasoned executive- level leader,<br>research suggests you'll need a mix of technical know-how, interpersonal savvy or emotional<br>intelligence, and conceptual and analytic skills.24 If you are a line-level manager, technical skills are<br>paramount. So, if you become the front-desk manager, you'd best know the check-in process; if your<br>new post is at a food and beverage outlet, you should have a good understanding of the ins and outs of<br>the order-placing system (among other functions; see Chapter 16). Rather than rely on your conceptual<br>and analytic skills, you need to be able to pay attention to the operation and spot and correct problems,<br>even before they occur. It's a challenging job.
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