Performance measurement is a fundamental building block of TQM and a total quality organisation.
Historically organisations,, Have always measured performance in some way through the financial
performance be this, success by profit or failure through. Liquidation.
However traditional measures based, performance, on cost accounting information provide little, to support
.Organisations on their quality journey because they, do not map process performance and improvements seen
by the, customer. In a successful total quality organisation performance will, be measured by the improvements
seen by the customer as well. As by the results delivered to other stakeholders such as, the shareholders.
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