We do not want to say so sorry to prove that we are wrong, or has been, said sorry before, such as words, sorry, too which makes you (customer name) don't get "excuse me!" For this problem. "
He said we did not need to prove that we were wrong apologized before saying sorry as it makes you (the customer) has not been easy. "I'm sorry, For this problem "
Say sorry, we don"t need to find proof that we are right or wrong to say sorry first. Such words unfortunately too for you (customer name). Not convenience. "Sorry for this problem."